OpenFrame Platform Introduction
OpenFrame is an AI-powered MSP (Managed Service Provider) platform that replaces expensive proprietary software with open-source alternatives enhanced by intelligent automation. Built by the team at Flamingo, OpenFrame provides the unified platform that integrates multiple MSP tools into a single AI-driven interface.
What is OpenFrame?
OpenFrame is a multi-tenant, microservice-based platform that serves as the backbone for modern MSP operations. It combines:
- Mingo AI - Intelligent technician assistant that automates incident triage and alert management
- Fae - AI-powered client interface for streamlined communication
- Unified Dashboard - Single pane of glass for all MSP tools and data
- Open Source Foundation - Built on proven open-source technologies with enterprise-grade extensions
Key Features and Benefits
🤖 AI-Powered Automation
- Autonomous agent architecture that handles incident triage
- Intelligent alert management to reduce noise and focus on critical issues
- Automated response workflows for common IT support scenarios
🏗️ Microservice Architecture
- Spring Boot 3.3.0 backend services with Java 21
- Multi-tenant OAuth2/OIDC authentication and authorization
- Event-driven processing with Kafka Streams for real-time data flow
- Scalable infrastructure designed for enterprise workloads
🔌 Comprehensive Integration
- Fleet MDM, Tactical RMM, MeshCentral - Device management and remote access
- Apache NiFi, MongoDB, Cassandra, Apache Pinot - Data pipeline and analytics
- NATS/JetStream - Real-time messaging and agent communication
- Standardized APIs for third-party tool integration
💰 Cost Optimization
- Open-source foundation eliminates expensive proprietary licensing
- Unified platform reduces the need for multiple separate tools
- Intelligent automation decreases manual workload and operational costs
Target Audience
OpenFrame is designed for:
- MSP Teams looking to modernize their technology stack
- IT Operations seeking AI-powered automation and insights
- Developers building MSP tools and integrations
- Organizations wanting to reduce vendor dependency and costs
High-Level Architecture
flowchart TD
UI[Frontend Tenant UI] --> Gateway[Gateway Service]
Chat[Chat Desktop Client] --> Gateway
Gateway --> API[API Service]
Gateway --> External[External API Service]
Gateway --> Auth[Authorization Server]
API --> Mongo[(MongoDB)]
API --> Pinot[(Apache Pinot)]
API --> Kafka[(Kafka Cluster)]
Stream[Stream Service] --> Kafka
Stream --> Cassandra[(Cassandra)]
Stream --> Pinot
Client[Client Service] --> Mongo
Client --> NATS[(NATS/JetStream)]
Auth --> Mongo
The platform follows a layered microservice architecture where:
- Gateway Layer handles authentication, routing, and security
- API Layer provides REST and GraphQL endpoints for data access
- Service Layer contains domain logic and business rules
- Data Layer includes multiple specialized databases for different use cases
- Streaming Layer processes real-time events and enriches data
Core Technology Stack
Backend Services
- Java 21 with Spring Boot 3.3.0
- Spring Cloud for microservice infrastructure
- Spring Security with OAuth2/OIDC support
- Apache Kafka for event streaming
- NATS/JetStream for agent messaging
Data Layer
- MongoDB - Primary transactional storage
- Apache Cassandra - Time-series and log persistence
- Apache Pinot - Real-time analytics
- Redis - Caching and session management
Frontend & Integration
- Node.js application with AI/LLM capabilities
- VoltAgent core for intelligent automation
- Anthropic SDK and OpenAI integration
- Cross-platform desktop clients (Rust/Tauri for chat client)
Platform Components
| Component | Purpose | Technology |
|---|---|---|
| API Service | Internal REST + GraphQL APIs | Spring Boot, GraphQL |
| Authorization Server | Multi-tenant OAuth2/OIDC | Spring Authorization Server |
| Gateway Service | Security, routing, WebSocket proxy | Spring Cloud Gateway |
| External API Service | Public API endpoints | Spring Boot REST |
| Stream Service | Event processing and enrichment | Kafka Streams |
| Client Service | Agent lifecycle management | Spring Boot, NATS |
| Frontend UI | Web-based tenant dashboard | Next.js-style framework |
| Chat Client | Desktop AI assistant | Rust/Tauri |
Getting Started Path
Ready to explore OpenFrame? Here's your recommended learning path:
- Prerequisites - Set up your development environment
- Quick Start - Get OpenFrame running in 5 minutes
- First Steps - Explore key features and functionality
Community and Support
- Slack Community: Join OpenMSP Slack
- Documentation: Official OpenFrame Docs
- Company: Flamingo Platform
OpenFrame is an open-source project by Flamingo, empowering MSPs with AI-driven automation and cost-effective tooling.